At Kozy, we aim to provide a smooth and reliable shopping experience from the moment you place your order until it arrives at your doorstep. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Once you place an order, our team begins processing it as soon as possible. Order processing times may vary depending on product availability, order volume, and other operational factors. Please make sure that all shipping and contact information is correct when placing your order. Kozy cannot guarantee changes to an order once processing has started.

Shipping Locations

Kozy may offer shipping to selected locations. Available shipping options and delivery availability may depend on your destination. If shipping to your location is unavailable, you may be notified during checkout or contacted by our support team regarding your order.

Shipping Times

Estimated delivery times can vary depending on your shipping destination, selected shipping method, product availability, and carrier operations. Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to weather conditions, customs procedures, carrier delays, high order volumes, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be displayed during the checkout process before you complete your purchase. From time to time, Kozy may offer free shipping promotions on selected orders or products. Any applicable shipping offer will be communicated on our website or during checkout.

Order Tracking

When tracking information is available for your order, it may be provided through the shipping confirmation email or another appropriate order update. Please allow some time for tracking information to become active after your order has been shipped.

Customs, Duties, and Taxes

Depending on your shipping destination, your order may be subject to customs duties, taxes, or other import charges. Where applicable, these charges are determined by the destination country and may be the responsibility of the customer unless otherwise stated during checkout.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order. Kozy is not responsible for delays or delivery issues resulting from incorrect, incomplete, or invalid shipping information provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible.

Lost or Delayed Orders

If your order is significantly delayed or appears to be lost during transit, please contact our customer support team. We will review the available order and shipping information and assist you where possible.

Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Email: care@kozystore1@gmail.com

We will do our best to assist you and provide the information needed regarding your order.