At Kozy, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below for information about returns, refunds, and eligibility.
Returns
We accept Refund & Return Policy requests for eligible items within 30 days of receiving your order. To be eligible for a return, items must be returned in their original condition. Products should be unused, unworn, unwashed, and returned with any original tags or packaging where applicable. To start a return, please contact our customer support team at care@kozystore1@gmail.com and include your order number along with the reason for your return.
Non-Returnable Items
Certain items may not be eligible for return. This may include:
- Items that have been worn, washed, damaged, or altered after delivery
- Items returned without prior communication with our customer support team
- Final sale, clearance, or specially marked non-returnable items, where applicable
We reserve the right to inspect returned items before approving a refund.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If your return is approved, the refund will be issued to your original payment method. Please note that the time required for the Refund & Return Policy amount to appear in your account may depend on your bank, card provider, or payment service. Original shipping charges may not be refundable unless the item received was incorrect, damaged, or affected by an issue for which Kozy is responsible.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at care@kozystore1@gmail.com. Please include your order number and clear details about the issue. Our support team will review your request and work with you to find an appropriate solution.
Exchanges
If you need to exchange an item for a different size, color, or another eligible product, please contact us before sending your item back. Exchange availability depends on product availability at the time your request is processed. If the requested replacement is unavailable, we may provide alternative options where applicable.
Return Shipping
Customers may be responsible for Refund & Return Policy shipping costs unless the return is due to a damaged, defective, or incorrect item. We recommend using a reliable shipping service and retaining proof of shipment when returning an item. Kozy cannot guarantee responsibility for items that are lost during return transit before they are received.
Contact Us
If you have any questions about our Refund & Return Policy or need assistance with a return or refund, please contact our customer support team:
Email: care@kozystore1@gmail.com
We are here to help and will do our best to assist you with your order.