What is Kozy?

Kozy is a modern clothing store focused on comfortable and versatile everyday fashion. Our collection includes hoodies, sweatshirts, sweatpants, T-shirts, shorts, and accessories, with hoodies at the heart of our brand.

What products does Kozy offer?

Kozy offers a growing collection of casual and streetwear-inspired clothing, including hoodies, sweatshirts, sweatpants, T-shirts, shorts, and accessories. Our hoodie collection includes different styles, colors, and designs to suit a variety of preferences.

How do I choose the right size?

We recommend reviewing the size information available on the product page before placing your order. If you need additional help choosing a size, please contact our customer support team at care@kozystore1@gmail.com.

How can I place an order?

Simply browse our website, choose your preferred product, select the available options, and add the item to your cart. Once you are ready, proceed to checkout and complete the required shipping and payment information.

How long does shipping take?

Delivery times may vary depending on your location, shipping method, product availability, and carrier operations. Estimated delivery information may be provided during checkout or after your order has been processed.

Do you offer free shipping?

Kozy may offer free shipping promotions on selected orders or products. Any available shipping offers will be displayed on our website or during the checkout process.

Can I track my order?

When tracking information is available, it may be sent to you through an order or shipping confirmation email. Please allow some time for tracking details to become active after your order has been shipped.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at care@kozystore1@gmail.com. We will do our best to assist you, but changes or cancellations may not be possible once an order has entered the processing or shipping stage.

What is your return policy?

Eligible items may be returned according to the conditions outlined in our Refund & Return Policy. Items generally need to be returned in their original condition and within the applicable return period.

For assistance with a return, please contact us at care@kozystore1@gmail.com.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact our support team as soon as possible. Include your order number and details about the issue so we can review your request and assist you.

You can contact us at care@kozystore1@gmail.com.

What payment methods do you accept?

Available payment methods will be displayed during checkout. Payment options may vary depending on your location and the payment services available at the time of purchase.

How can I contact Kozy?

You can contact our customer support team by email:

care@kozystore1@gmail.com

We will do our best to assist you with questions about products, orders, shipping, returns, or other store-related inquiries.