At Kozy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase from our website. By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit Kozy or place an order, we may collect information that helps us process your purchase and provide our services.
This information may include:
- Name
- Email address
- Shipping and billing address
- Phone number
- Order and transaction details
- Payment-related information processed through our payment providers
- Information you provide when contacting our customer support team
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage data.
How We Use Your Information
We may use your personal information to:
- Process and fulfill orders
- Provide shipping and delivery updates
- Communicate with you about your order
- Respond to customer support requests
- Improve our website, products, and services
- Prevent fraudulent or unauthorized activity
- Maintain website security
- Send promotional or marketing communications where permitted or where you have agreed to receive them
You may opt out of marketing emails by using the unsubscribe option included in those communications.
Cookies and Similar Technologies
Kozy may use cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website. Cookies may help us remember your preferences, maintain website functionality, analyze website traffic, and improve our services. You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.
How We Share Information
We do not sell your personal information. However, we may share necessary information with trusted third-party service providers that help us operate our business.
These providers may include:
- Payment processing providers
- Shipping and delivery partners
- Website hosting and technology providers
- Analytics and marketing service providers
- Customer support tools
We may also disclose information when required by law, necessary to protect our rights, prevent fraud, or respond to valid legal requests.
Payment Information
Payments may be processed through third-party payment providers. Kozy does not necessarily store your complete payment card details on its own servers. Payment providers handle payment information according to their own privacy and security policies. We encourage you to review the policies of the payment provider used during checkout.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no method of transmitting information over the internet or storing electronic data is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These rights may include requesting access to, correction of, or deletion of your personal data. To make a privacy-related request, please contact us using the information below. We may need to verify your identity before processing certain requests.
Third-Party Links
Our website may contain links to third-party websites or services. Kozy is not responsible for the privacy practices, content, or policies of those external websites. We recommend reviewing the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
Kozy may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.
Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Email: care@kozystore1@gmail.com
We will do our best to respond to your privacy-related questions and requests.